rW
randy W
1 reviews | Active since Jan 2014
06 Jun 2019, 14:26
**** service just ****
I went to the doc in april and paid cash because my medi vault wasnt active and no money in my savings acc. I then logged a claim with fedhealth for a refund. Ive send emails with my bank statement, bank details. Ive been *****ed around so many times, ive chatted to a lady that told me i must email docs to ********** co.za then i get emails saying i must use another email address. Im so gatvol of this medical aid, i will go back to boncap next year.
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Replies (1)Liberty Group South Africa's replyOfficial
28 Aug 2019, 09:40Dear Randy
We apologise for the frustration that you have experienced and i have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Customer Relations
***
We apologise for the frustration that you have experienced and i have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Customer Relations
***
Liberty Group South Africa's reply28 Aug 2019, 09:40
Official
Dear Randy
We apologise for the frustration that you have experienced and i have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Customer Relations
***
We apologise for the frustration that you have experienced and i have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Customer Relations
***
