Service is very bad

I pay for own your life rewards, this rewards programme allows me to gym at virgin active and receive a cash back for using the gym...I pay at the beginning of the month and reimbursed at the beginning of the next month for how many times I use the gym.<br> Now that I have cancelled the rewards programme because liberty has discontinued the gym benefit they are giving me the run around for my cash back that was due for last month.When I called the call center they said call back again on the 18th of April if I did not receive it. I called back today as today is the last day it supposed to get paid they tell me they have to see if it gets approved first and don't know how long that will take and thereafter 5 working days.<br> Long as liberty has been paid up front they will have no urgency to sort your issue out.<br> Definitely thinking of changing my policies over to another insurance company.