Service is quiet poor jn respond time

Service is quiet poor jn respond time. BM Selinder was never informed I raise a enquiry in January .New debit order details was signed debit order in January never off in February email send to find why? No respond received I have to call today on to find out policy lapse. I run out off airtime the told me she will me back with ref no no respond received back.She was going to refer the matter her supervisor. Liberty Life time frame in responding are very poor