SERVICE BEYOND SHOCKING

I have been trying to get info about a letter Liberty Life sent me about a policy I have. THE LETTER DOES NOT MAKE SENSE.<br> It seems that Not a single person there is able to answer my very very simple questions.<br> They keep on telling me I must appoint a financial adviser.<br> I DO NOT NEED FINANCIAL ADIVICE.<br> I need someone to explain a strange letter.<br> It is absolutely ridiculous.<br> What on earth has happened to Liberty Life?<br> Just look at all the complaints here on Hellopeter and one can only think what a mistake to become involved in a company like this.<br> BY THE WAY LIBERTY LIFE - I have until end of this month to decide what to do - So please don't tell me to wait for a response for 2 days or 5 days as I keep on being told!!!