********** Service!!! Awful Service!!!

I am unemployed and I have been seeking assistance regarding a claim since June and I have been receiving the same useless feedback. I have even went as far as contacting your claims department via phone calls in order to make the process less stressful and I have been doing as told, with the consultant on the line, but my claim still gets rejected. I have filed numerous claims with other companies and it's never this tedious. I don't know what makes it hard for your organization to help me with such a simple task since calling you is also messy. One spends their time and money to receive a service, only to speak to a consultant who is just there to answer a call and not resolve the issue. Also, I don't understand why your team strictly reaches out via email and not calls. I believe that I have enough evidence to show that I have been reaching out to you with no resolution and I would like your team to call me with a resolution or I am going to make more complaints on other platforms. If you can't willingly render a simple service to your clients, I suggest closing down the whole organization.