Second complaint,no resolution from the first

Its been 6 weeks now that i put through a request to increase my premiums on life cover and RA. The only reason for this was to get the fitness benefit from Ownyourlife. I've called many times to find out whats the hold up in which i had to write a complaint. I received a call in which i was promised resolution or an update within a week and that never happened! this was 5weeks after the initial request. Now its the 6th week and I'd like to cancel an update made to increase life insurance as it seems that will never happen although i used my time to go do blood tests in which all was clear. All i want is the fitness benefit its its going close to 2 months now. I'm disgusted inLiberty and am close to cancelling both Life cover and retirement and moving elsewhere. I've only been given the run around for 6 weeks and am the only one interested to follow up on this. I'm afraid to even know how claims are handled when you cannot provide an update to whats going on on my account. I need someone to either tell me if i can get the fitness benefit or not else please assist me providing information on how to move my accounts to another business. I'm not wasting any more time on this!