AO
Anton O

1 reviews | Active since Mar 2009

15 Mar 2018, 19:32

Saving for your pension only to find out they are *******!

A full 1 start as there are no zero. Be very careful when doing business with liberty life. They are HIGHLY *********. They make maximum use of regulations to keep clients hostage. Having invested money in my RA for years I found out that:

a) If I stop paying premiums they penalize me by *****ing a percentage of my fund value.

b) If I move the investment to another company they penalize me by *****ing a percentage of my investment value.

So basically they do not have to provide any service since they know you cannot take your business elsewhere without them capitalizing. And if you become unemployed and cannot afford to invest every month they make it worse by *****ing a chunk of what you have been saving for retirement.

Be warned, DO NOT DO BUSINESS WITH LIBERTY LIFE. There are many other service providers out there who will not apply penalties and hold you hostage.

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Replies (2)
AO
Anton O's update15 Mar 2018, 19:37
Reviewer Update
After writing this review I found that liberty had a 2.1 rating! And ALL the responses are the same so I expect a form response telling me that they are sorry for the frustration bla bla bla......
Liberty Group South Africa
Liberty Group South Africa's reply16 Mar 2018, 13:50
Official

Dear Mr Oosthuizen

Thank you for your posting.

As per our telephonic conversation earlier on refers:

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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