Save your Money -Do Not Have Any Policies with Liberty Life -They do not get back to you when you have a claim

No Service received from Liberty. I have submitted all of the required claim documents on 7th July 2023 and 2nd August 20223 and each time i call and follow up, i get told that they have not received my documents or i get told they take 20 working days to review documents. I have two reverence numbers that have apparently been escalated but to no avail. My father paid his premiums monthly but when it comes to claim payouts, Liberty is non existent.