1 reviews | Active since Oct 2017
salary debit orders and refunds
I had 2 policies with Liberty, I cancelled my frist policy which was a savings policy of R500 monthly, then I cancelled a life cover of R246. In September they re-funded my R500 afteri sent the relevant paper work then this month they debited for both policies again I called and asked for a refund only the R246 was refunded and now they don't want to re-fund the R500 even after I sent them the paper work.
Dear Ms Mngomezulu
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Mngomezulu
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations