run around with no answers

I terminated my services with my employer on 28 Aug 2015ni submitted my claim forms for withdrawal of my provident fund I was advised it will take 4 to 6 weeks,on the 17 sept 2015 I contacted the administrator Jacques venter who advised it will take 20 working days to process I contacted him on the 28 sept he advised me that they had not received my premium for august I contacted the company broker who supp**** him with all the proof that my contribution had been paid he further told me he will investigate. No time period no feed back to explain in detail what steps will be taken I just want my money I have billss to pay very overr due bills I can't wait another 6 weeks very dishearten at liberty