DR
David R

1 reviews | Active since May 2022

09 May 2022, 16:25

Rules Obstructing Pay Outs

I have been trying to get my policy pay out for almost 24 months. Liberty Life will only pay out into a South African bank account in my name.

I left SA in 1998 and closed my bank accounts before leaving. Because I did not formally emigrate banks now require me to come into a branch to open an account.

So this leaves me with a situation that Liberty Life has my money and is refusing to pay it out into my foreign bank account. I am unable to open a South African bank account because I have no intention of returning to South Africa.

Feels like a street corner hustle.

Nice going Liberty Life

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply10 May 2022, 08:01
Official
 Dear David Russell

I apologize for the frustrations that you have experienced.

I have forwarded your complaint to the relevant manager for urgent investigations and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.

Regards
Naome Ncube 
Liberty Group Customer Complaints
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Best regards,