Rude and disrespectful consultans, along with POOR SERVICE

I'm so furious with the kind of treatment I just got right now from two consultants from Liberty one being named Kamogelo and Nokuthula what a despicable attitude and behaviour to provide to clients, working at such a big and respectable company, I called to follow up on a payment which was supposed to have been done and up to today it hasn't, Kamogelo failing to explain that she hung up the phone while I was still talking and when I called back to address the matter with the manager Nokuthula put me on hold for good 13 minutes, I'm really disappointed with the kind of service I've been getting dealing with liberty on my late father's policy considering it's a claim since last year in May,there's a delay on everything and no one gets back to you on anything, you have to call and then you deal with this rude and disrespectful consultants. Been sending emails to Sanele Gumede till today no feedback