******* service.

This is the worst service I can remember,ever being subjected to. I started what I thought would be an easy change, to the banking details on a policy my wife has,on the 13/5/20. As we are both 84yrs old,to get this kind of service,is life threatening. I have given all my details,including,cell phone number,home number, email address,also the four documents that were required. But the response is zero. Already there has been one missed payment,and by the end of the month it will be a second payment, due to my wife,which it seems they intend doing nothing about. Each time I phone the Help line,I get a different person,and they usually say we didn't receive anything from you,yet as soon as I send to *** I get a conformation reply.