Retrenchment Protector not paid

I submitted my Retrenchment Protector claim form on the 9th Feb and even though my claim got approved I have not been paid yet. On the 4th of March I was told that the Disability admin team would call me and advise me of the value but no one has called yet. I sent an email to the consultant handling this and even phoned her and left a message but she never got back to me. Today I spoke to a different person who tells me that there's no response from the Disability team yet and that she'll send an inquiry to them and that it would take 48hrs for them to respond. After that it would take more days before payment is made. What I hate is the fact that each time Liberty doesn't deliver on the date they promised, they postpone even longer. And they postpone on the last day when I'm expecting a response. I faithfully paid my premiums to this policy and never skipped a month and even now having been retrenched in December last year, I'm still paying but Liberty is disappointing me. I'm sitting at home with kids looking at me with hungry faces and no food to eat, while Liberty life is at liberty to keep moving payment date like they don't care about how I'm surviving. Please!!!!!