RETIREMENT TRANSFER

Good Day I am not sure how or who to contact anymore , regarding a Retirement Annuity that needs to b transferred , I spoke to numerous people and all they say is they escalating it, and requested urgent Feedback from them... but still nothing , last i have heard of them was 24 March, when the asked for details i previously send them.... This is absurd. The claimed they could not find the email because a wrong subject line was used... P.S ; ONE THEYVE SEND ME BY THE WAY...... PLEASE CAN I GET URGENT ASSISTANCE OR DO WE NEED TO GO TO THE FNO TOGET A RESPONE?