Retirement gone wrong. Rather invest your money with a bank than give it to liberty.

Liberty In it with you

Not true! What was supposed to a secured future, which I prepared for, has turned into a nightmare. Don’t part with your money to these ****mers! Unfortunately you will only find out after years of investing with them..

Subject: Formal Complaint for Unprofessional Treatment by Lindiwe Maduna

I hope this letter finds you well.

I am writing to file a formal complaint regarding the unprofessional treatment I received from Lindiwe Maduna, one of your customer care officials, earlier today.

I believe it is important to bring this matter to your attention so that appropriate action can be taken to address the issue.

Background Information:

I would like to provide you with some background information to help you understand the context of the incident.

Last year, my early retirement request was rejected by Liberty.

Due to my deteriorating health condition, I conducted research and discovered the Pension Fund Adjudicator (PFA). I decided to approach PFA with the hope of obtaining a favorable ruling.

I have attached a final letter from PFA, which unfortunately re**** on an outdated recommendation from my specialist.

Given my financial constraints, I am currently relying on public healthcare services and cannot afford the same specialist. Consequently, I sent a protest email to Liberty regarding their decision. When I did not receive a positive response, I visited your customer care department to seek clarity before deciding on my next course of action.

As I have dealt with Lindiwe Maduna in the past, I specifically asked for her assistance. Although she has displayed rudeness in the past, I chose to ignore it.

Incident Description:

Upon approaching Lindiwe's desk, before I could even explain the purpose of my visit, she immediately began shouting and expressing her frustration, stating that she hoped I was not there to waste her time as she was busy attending to other customers. However, it is important to note that I was the last person at the reception specifically because I requested to speak with her.

I tried to protest and requested her to listen to me. In response, Lindiwe arrogantly stated that she knew why I was there and questioned why I couldn't understand that my claim had been rejected by Liberty. She made these remarks without allowing me the opportunity to provide any explanation.

I persisted in my request for her to hear me out and informed her about my visit to PFA. However, instead of showing any willingness to understand my situation, she picked up the phone and engaged in a conversation with someone. During her conversation, she falsely claimed that she was the one who informed me about PFA, which is not true. She also stated that she had previously advised me to consult anyone at the customer care department, which is also untrue.

My mistake was pointing out that what she was conveying on the phone was inaccurate and that she should have given me an opportunity to explain myself. At this point, Lindiwe became hostile, accusing me of insulting her and referring to me as a financially poor man trying to claim money I do not have. She wants to teach me a lesson I will not forget, she will show me.

She then called security, which attracted your attention, and you asked me to accompany you to your office.

Reasons for Visit:

I would like to take this opportunity to clarify the reasons for my visit to the customer care department, which Lindiwe did not allow me to explain:

1. Reopening my claim: I wanted to inquire about the possibility of reopening my claim with Liberty.

2. Information on new regulations: I sought information regarding any new regulations or updates that may affect my claim.

3. Appointment with a financial adviser: Since I do not currently have a financial adviser, I wanted to schedule an appointment with one from Liberty.

Conclusion:

Given Lindiwe's threats and her statement about "teaching me a lesson," I am concerned about her intentions and actions. While she appeared to be updating something on her computer during the incident,

I would like to know the nature of her activities. Based on my interaction with her, she came across as manipulative, untruthful, and potentially willing to sabotage my claim through dishonest means.

I kindly request that you investigate whether Lindiwe was aware of the details surrounding my visit and if she is aware that my PFA complaint has been finalized. I trust that you will address this matter with the seriousness it deserves and take appropriate action.

I hope for a prompt resolution to this complaint to ensure that such unprofessional behavior is not tolerated within your organization. Thank you for your attention to this matter. I look forward to your response.

Yours sincerely,