Resolution PLEASE!!!!! Ref ***

Your ***,za enquuiry service Reference number *** Another week has passed and still no resolution on my request for a copy of a detailed policy document. Matter running since 6 October. To repeat my last message: How difficult can it be to download a copy of the full policy document into an email and send to me? Please excpedite And: BTW, perhaps your tardy service is the reason why most of your Hello Peter consumer ratings are so low