Resignation claim still not processed 2 months later

I'm incredibly disappointed with how resignation claim has been handled by Liberty. I resigned from my previous employer OVER TWO MONTHS AGO and the claim still has not been processed. I have been sent from pillar to post by both the advisor and Liberty with the two entities seemingly not in sync with each other.

Two weeks ago, I finally received feedback from both the advisor and the new fund administrator (where the provident fund is being transferred to) that the ROT was accepted and payment was being processed. Yet, yesterday I once again receive feedback from Liberty that the claim form they have does not have a signature from a representative from my previous employer. How is this possible when I have sent the correct form multiple times and the claim payment was being processed merely two weeks ago?

This is incredibly poor service and not something I expect from an institution of this stature. Had I not had a job and needed access to those funds to survive, my family and I would be destitute. This is disgusting, guys.