1 reviews | Active since Nov 2014
Request not excalated as per the request
I called the call centre on the 6th of Septermber for my account to be debited it was not done when I checked the following day Nontokozo was helping me with the query
Dear Ms Ngwenya
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Ngwenya
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations