CP
Cobus P

1 reviews | Active since Jun 2014

25 Sept 2015, 13:55

Repeated unsolicited spam despite complaints

I am J.F. Potgieter. Liberty Life has started sending Liberty policy e-mails intended for S.J. Potgieter on 23 July. I politely drew their attention to it and they rep**** that they would remove my name from their list and amend S.J. Potgieter's details on their system. However, this did not happen and I again received mail for S.J. Potgieter on 15, 23 and 25 September. Each time I grew more irate and I was repeatedly reassured by Liberty Life that they would remove my name from their system, which they have not done. I believe such repeated unsolicited spam, despite repeated requests to stop, contravenes my rights in terms of the Consumer Protection Act.

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply25 Sept 2015, 15:39
Official
Hello jfpotgieter73,

Thank you for your mail.

We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***