Refusal to pay contractually guaranteed benefits

I submitted my claim for my medical lifestyle plus claim for child birth in December. I was paid out quickly. I thought the money was too little but left it. End of January I received my statement. I had been paid out for surgery time and ward time time but the child birth benefit was not paid. It is R22 000!<br> <br> As a women, my monthly premiums are higher because of child birth benefit. My financial advisor has received multiple pathetic explanations from customer service agents, none of which are consistent with either each other or my policy.<br> <br> It is now three months! <br> <br> This is my last resort before going to the ombudsmen. I don't want anymore explanations or pathetic responses from agents that clearly don't have a clue about how the policy works. I don't want another insult to my intelligence, I just want this mistake on Liberty's part rectified.