Refund Process

I am really disappointing by the refund process of Liberty upon cancellation of my mother's policy. I have send a proof of banking details and still they have a problem with a stamp. <br> <br> Banks have give us the opportunity of downloading statement online and forwarding them electronic but i guess for Liberty's business that is not sufficient, banks need to introduce e-stamp on the downloaded documents to give Liberty Life a business assurance that the documents we forwarding to them are correct and legit.<br> <br> It is three weeks now for the same thing. Operations excellency is in question. They will struggle in future because most/or all operations in future are going e-business real-time interaction.