Refund and cancellation - useless consultants

Logged a Hello Peter complaint in August 2015. Mr Ronnie Duffton responded to my query with clear details and a way forward. My loadings were reduced and I was offered a product which was initialy declined because of health resons after I sent through medical results from my doctor.<br> <br> I signed the counter offer letter and sent it to the broker who helped me setup my Liberty policy (Ms Valerie Ho Dunne). Request to have loadings adjusted and premium decreased was sent to Liberty and in the cc of the email were Shamla Ajodha and Preshanta Chetty. This was on 21 Oct 2015. Until today, 02 March 2016, I have not heard anything from Liberty. This is not the first time a request has been ignored, the service sucks.<br> <br> 1. Refund me all the additional premiums I've been paying since Oct 2015 since I agreed to the new structure from Ronnie Duffton.<br> 2. There's a section in the policy I would like to remove.<br> 3. If either 1. or 2. cannot be met, I'd like to have my policy cancelled.<br> <br> 4. I'd like to see disciplinary action taken against the two individuals who were copied in the emai and did not bother ro respond.