PK
Phathu K
1 reviews | Active since Aug 2023
13 Oct 2023, 09:10
Refund
I had a life policy with liberty and they sent me an email that it lapsed. Now in September they sent me an email that I have funds that I have been paying after policy lapsed and they can refund me that money. I have filled in their refund form but they refuse to give money because they want proof of cash payments I made. I told them I don't have those receipt as I made payment on cash on atm and they are refusing to refund me. My concern is I did not know that they have my funds but now they started me and now refuse to refund me. I sent an email to their complaint dept no one responded
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Replies (2)PK
Phathu K's updateReviewer Update
20 Oct 2023, 09:22I was sent an email on Monday 16 October 2023 that refund was processed and I should wait for 48 hours for funds to reflect on my account but until today 20 October 2023 no funds deposited in my account. I sent an email to the person who sent me that email no response now. So now I'm not sure if that refund was really processed. I am not happy because I did not even know that they have some funds lying around. They started me but fail to refund
PK
Phathu K's update20 Oct 2023, 09:22
Reviewer Update
I was sent an email on Monday 16 October 2023 that refund was processed and I should wait for 48 hours for funds to reflect on my account but until today 20 October 2023 no funds deposited in my account. I sent an email to the person who sent me that email no response now. So now I'm not sure if that refund was really processed. I am not happy because I did not even know that they have some funds lying around. They started me but fail to refund
PK
Phathu K's updateReviewer Update
24 Oct 2023, 09:49I'm not happy the way liberty is handling my complain. Until today I have not received my refund and no one is really saying what the problem is. I was told that the dept that deals with refunds say it has been processed and paid to my account and I have not received anything. I can even send my bank statement as a proof that there is nothing deposited from liberty. They are playing with my emotions and they do not know my mental state. No one is taking accountability to help me. I am not happy at all. I would really find a way to escalate this further
PK
Phathu K's update24 Oct 2023, 09:49
Reviewer Update
I'm not happy the way liberty is handling my complain. Until today I have not received my refund and no one is really saying what the problem is. I was told that the dept that deals with refunds say it has been processed and paid to my account and I have not received anything. I can even send my bank statement as a proof that there is nothing deposited from liberty. They are playing with my emotions and they do not know my mental state. No one is taking accountability to help me. I am not happy at all. I would really find a way to escalate this further