Refund

I sent a cancellation to my Broker to cancel the Own Your Life Rewards on the 26/08/2015.<br> on the 31/08/2015 and 30/09/2015 deductions to the amount of R98 came off my account and up until this day those amounts have not been refunded to me.<br> One thing i hate the most is when people \pass the buck"";15/12/31 9:37;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858035;899226;17;2;0;0;0;0;2;NULL;NULL;NULL;15/12/30 13:57;15/12/30 12:10;Waiting 1 hour for driver, can't contact company;;Ali and khaled;***;We've made a booking for desert safari and pick was arranged for 15:00-15:30. I've been waiting since 14:45 and it's 16:15 and a car has not yet arrived. I've tried to contact GLT tours exactly 13 times already and I haven't been able to get through a single time, neither have they called to update us on. This is pathetic and it's been a complete waste of one of a three day holiday in dubai. I'm furious and need to be contacted by this company for them to compensate me for the thousands that I've spent to travel to dubai to enjoy this adventure? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934920;825376;6;2;0;1;0;0;2;NULL;NULL;NULL;15/12/30 13:52;15/12/30 12:11;FOUR YEARS LATER ;8,61E+12;;***;I have been with Octogen for years, and to date I had to do all the follow ups for them. I have x1 account that have been paid and completed before I signed up with Octogen and to date Octogen is still taking money from me for this x1 account.Also there is an account I am paying for that I am not aware of ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;926246;702561;6;2;0;1;0;0;2;NULL;NULL;NULL;15/12/30 13:43;15/12/30 12:13;I HAVE LEARNT MY LESSON- WON'T EVER BUY ON CREDIT!;6,01E+15;;***;Dear RCS<br> <br> Thank you so much for reminding me of the valuable principles my parents thought me- don't buy on credit.<br> <br> Because of you, I now have nothing to eat for the rest of this festive season and January. I hope you enjoy the close to R12 000 that I have paid you this month. <br> <br> Your approach to teaching people not to buy on credit is truly refreshing:<br> 1) Sweet little lies: tell people there is no debit order on their account and then have them make a payment, only to debit their account. It's brilliant!<br> 2) Stick to the same script, always and no matter what: when your consultants speak to customers, keep on encouraging them to not listen to the customer and to stick to the exact same script. It really makes us not feel heard and unfairly treated. Especially when you are getting payments WRONG. <br> 3) What previous complaints?: Ignore complaints on Hello Peter and do not follow up and communicate! This is a great way of showing your customers that we are all conniving ******* in your eyes and that we should not be taken seriously.<br> 4) Do not respond to e-mails!<br> 5) Do not send monthly statements!<br> <br> Thanks- I am cured! Never again!!!!<br> <br> Anyways- Happy New Year RCS! Enjoy my R12 000. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934925;748542;14;2;0;0;0;0;2;NULL;NULL;NULL;15/12/30 14:04;15/12/30 12:17;damaged goods left lying around;;;***;The shoprite store in Sterkspruit is absolutely filthy, the damaged frozen foods are left in the fridge and no one seems to care about the health risks this imposes on us. Management clearly knows nothing about service standards. each person there is more clueless than the next<br> Shoprite is losing more customers because of the staff inefficiency, personally I'd rather drive to the nearest town than shop there. The staff is not friendly,the store is dirty and shelves are packed while customers are shopping resulting in total chaos. This is absolutely unacceptable.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;346115;755669;14;5;0;0;0;0;5;NULL;NULL;NULL;15/12/30 14:16;15/12/30 12:20;WOW what an amazing experience ;;sue;***;First time buyers from Yuppiechef what an amazing experience.<br> <br> Sue was helpful, friendly and made my day.<br> <br> Can't wait for my goodies to arrive;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934928;699248;27;2;0;0;0;0;2;NULL;NULL;NULL;15/12/18 8:22;15/12/30 12:22;Bribed excess baggage checkin;;;;On 18 December I arrived from London at OR tambo airport. I checked in for my SA express flight to Richards bay early. Was advised I would have to pay excess baggage charges of R450 for my extra suitcase (I had been aware of this before I travelled amd was fully expecting to pay this). Checkin clerk said he would try and help me and then passed me back my passport and said put the R250 in the passport and \then everything would be fine\"". I refused and said I wished to pay the full excess baggage fee refusing to pay any money to him. When I queried this at the SAA counter where I had to pay the excess fee I was told \""it's not our department and we can do nothing\"". I find this totally unacceptable and fully intend to write to se express with the staff members details which I have. """