REFUND

I have been contacting Liberty several times (since the 5th of November 2015) regarding my query and my matter has still not been resolved. It is rather frustrating and disappointing that I have to keep following up and now I am not getting any feedback. <br> <br> As stated before, I initially subscribed to the Own Your Life Rewards policy for the fitness benefit. Unfortunately I was not informed that I had to pay R1000 at the gym before I could \benefit"from the rewards subscription. As a result I did immediately cancel the membership and the FA did state that it was a mistake on their behalf for not informing me of this vital information.<br> <br> Why am I still struggling to get my money back whereas it was so quick to get the debit order done? <br> This is so unprofessional.<br> <br> I look forward to your response...yet again!<br> <br> """