refund

on the 14/09/15 the was a refund from liberty as per sms, then I did the follow up by calling them wish account did they use wish is my old account then on the 15/09/15 I provided them with confirmation letter of the new acc,then on the 16/09/15 they reply saying:: <br> The refund money is not yet reflecting on our records<br> <br> Yours Sincerely,<br> <br> Albert Sithole<br> I called FNB to find-out, they say if the acc is closed it cannot go through it will say invalid account,,,I have been calling them since then hearing different story everyday<br>