TN
Tshegofatso N

1 reviews | Active since Dec 2015

11 Feb 2019, 11:00

Reckless Call Center Agents

I have been getting missed calls from ********** 000.

I searched the number and discovered that it is Liberty Life.

On 11 February 2019 and at 10:46:12 I got an sms that I had a missed call again and that I have a voice message from that very number. When I retrieved the voice mail, it was a call centre agent, clearly talking to a colleague, about confidential salary information and internal team management.

I suggest someone at Liberty take control of such incidents and calls such agents to order, Such information in the wrong hands can be detrimental to Liberty's integrity and reputation.

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply11 Feb 2019, 14:49
Official
Dear Ms Ngoasheng
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
I am so delighted  to hear that your one of my colleague will be contacting you. 
Please feel free to contact me should you require any assistance.
 Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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