Re Instatement of membership

I was given an incorrect information regarding my membership for own your life rewards , now I have been waiting for re-Instatement as promised but no one is giving feedback. I have since spoken to 1 of the super visors who promised to call me bach the same day 2 weeks ago and nothing is happening. I it so unfortunate that since I joined this rewards program I dont feel confident that Liberty can continue handling my policies...I have known Liberty to take pride in the service they render, I don't know what really made you change from that. Bad customer service