sP
sheralyn P

1 reviews | Active since Apr 2017

11 Apr 2017, 11:56

RA's

<p>The service received from Liberty is disgusting, they are fast to take money yet they have no urgency when it comes to paying peoples pension funds out or early retirement funds.</p> <p>my father put his claim through in december 2016 and has still not been paid out his money up until today, liberty only sent his documents through to NMG in MARCH... yet when they want their money they quick to take it ion the day he got paid.</p> <p>then they transfer you to a million people that all dont know what they doing and all so damn rude, like they doing you a favour, they have no consideration for the elderly and no sense of urgency and definitely no customer service especially with people that have been with them for years.</p> <p> </p> <p>i find this disgusting and feel like this matter should be sorted out immediately, if it is not sorted out today this will go further </p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply11 Apr 2017, 13:13
Official

Dear Ms Parbhoo

We apologise for the frustration that you and your father has been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to your father within 24 hours.

Please contact me should you require any further information or assistance.

Regards

NaomeNcube

Liberty Group Customer Relations

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