RA Policy ***

I would like to register my displeasure with the lack of professionalism, accountability, by Liberty Life. Firstly its been a hassle to get paid out on a RA annuity " Expired Work Visa" since November 2020 we have been going back and forth on pertinent issues that needed common sense to be app**** to, secondly my application after that was only sent to SARS only mid January this year for manual tax directives which were issued out and nobody bothered to give feed back that "apparently they cannot validate my passport with FNB to process payment. Upon calling the bank four different bankers confirmed that they is nothing untoward nor is my bank account on hold or defunct they even asked Liberty to email the transcript error message they are getting so they could help them to no avail.

I've sent an electronically stamped account confirmationation letter attached proving that my account is active and the last validated passport number on FNB records being BN835454. Secondly a transcript reference number from FNB Reference Rg***~10 ( Agents Name attached below ) for them to ask FNB to give access to it as per recorded telephonic conversation I had with the banker there is nothing wrong on FNB's side my account is very much active and has neither been rendered on hold nor dormant. Attached secure chats conducted on the same query and on both occassions two online agents alluded to the fact that there is nothing wrong on FNB's side rather on Liberty Life side.

The mere fact that I am constantly being the one having to follow up on my request from November 2020 proves a perogative lax attitude has been demonstrated nobody except the call centre agent who escalated my query on the 28th of December 2020 has bothered to have the decency to update me on my request progress. If I hadn't followed up on Monday 25th January 2021 nobody would have bothered to tell me the SARS directives had been issued out and there is a payment issue as usual.

I've constantly asked for the transcript error you got trying to validate my account and up to now I haven't received one as yet to forward to FNB neither have you said with which passport or account number you tried to validate. My current updated details are listed on the account confirmation letter as attached

I Also attached proof a debit order went out on the same account FNB *** this morning 27/01/2021 proving the account is active and nothing wrong.

I've been taken from one consultant to the other the whole of today 27/01/2021 without a meaningful resolution. Nobody has any idea if they "Management" revalidated my account. Have the decency and urgency to get back to your clients. And please pay up.