Quick to take Premiums difficult to pay claims (HORRIBLE CUSTOMER SERVICE)

I have a disability claim pending with Liberty since January. They first asked for more forms to be completed which I than did for them. They ghan advised it would take another 14 says to be assessed which I did not agree with as it was a pending application for some documents and not a new application and that an assessor was already working on the file. I spoke to the complaints department which ghan gave me a reference number and told me they would ask them to speed up the process and this was in beginning of March. I am now in April and have lodged many complaints and to no avail. I am told it is sitting with a manager, I am told a Manager will call me back, in total I have wasted probably over 5 hours in airtime trying to get help from someone at Liberty. They are so useless and all I get is reference numbers or I am told I will be put through to a manager and after holding for 20 minutes the call cuts or someone answers on the other side and just keeps quiet. Spoke to Dimakatso reference ***, Tshojo no reference put through to a manager, spoke to Thembile put through to a Manger Batang Langa, spoke to Sihle reference ***, spoke to Lufsanda put through to a manager, spoke to Norma ***, spoke to Lesego.