Quick to take money but slow to pay it out!

Request Number [***] I am totally disgusted in the time and operation of paying out funds. For the past year my elderly mother ( a pensioner ) has been trying to have liberty life pay out my late fathers claim, every time a new request for new documents, or affidavits are requested? Why can you ask request from day one what you actually need??? It seems that your system is easy to take payments but not pay out?

At 66, and my father that passed your are putting a hell of a lot more strain on my mother to see how long your person/s that answers emails or correspondence actually does any thing?

With Covid on the run seems that you don't actually really have one's benefit at hart but your own. Know one takes a claim and actually ensures that you have a satisfied and happy customer. Every email has no name on, so who are we actually dealing with? Sorry this is no longer on at all! Have you ever even considered that she needs this to survive on? No, doubt you did as by how you treat her with just giving more request's with emails, and actually just buying time for yourself!!!!

I will keep on posting on Hello Peter until you & your management sort out this payment.