Provident Fund Withdrawal Request Nightmare

Dealing with Liberty is an absolute nightmare ! I submitted my provident fund withdrawal request on the 7th January 2022 and called them on the 11th Janaury to confirmed they they have received my request as they do not answer emails AT ALL. I called in and was told that there is information missing on my form and that they sent a request to my previous employer for this information (my personal information). I queried this with my previous employer who confirmed that they didn't receive any from Liberty ! I then resubmitted the completed form on 11th of January 2022 and once again called to confirm that the form was completed correctly and all is in order. They confirmed all is in order. According to the company policy, claims are to be paid within 10 working days. I did not receive my funds within 10 working days , In fact I still haven't received my funds to date. Everytime I call to follow up , the consultants tell me that the matter has been excalated to management . Everytime I'm given a different date but they cannot confirm what the delay is ! I asked questions (very politely) but my calls get cut because no one has answers for me!

This is honestly the worst service I've ever received ! I would definitely not recommend these people . Quick to deduct from you every month but an absolute nightmare when you want to withdraw YOUR money !