Provident fund information withheld from member

<p>I have made several calls to Liberty Corporate regarding my provident fund. Each time, the call-centre agents have told me that they are unable to provide me with information on my policy as a result of the Personal Protection of Information (POPI) Act.</p> <p> </p> <p>Note that it is clearly stated in the POPI Act that:</p> <p>"A data subject, having provided adequate proof of identity, has the right to request from a responsible party the record or a description of the personal information about the data subject held by the responsible party"</p> <p> </p> <p>I have provided Liberty with all proof of identity that they have requested. Liberty's refusal to provide me with information on my policy seems to be in direct contravention of POPI. </p>