1 reviews | Active since Jun 2016

07 Jun 2016, 12:10

PROVIDENT FUND HUSTLE

<p>I have a provident fund with which is my benefit from my previous employer, January 2016 I called the broker informed him that i left my previous employer and will like to proceed with the policy, was advised I wont be able to as it falls under the previous employer but will rather take out a new one, which I did and it started debiting in February, but up to date I have not received my claim, I call Liberty almost every week with so many stories, WHAT A DISAPOINTMENT!! THE BROKER WHO HAS BEEN ASSISITING ME THEY DONT EVEN RECOGNISE HIM, but to my suprise Ive request the details of the broker they keep insisting he is the one to help, I called only to find out he resinged and they one the dont identify is his successor. Up to date i do not receive help but told same thing over and over and over and over and over and over again, FRUSTRATED, I must cancel the current policy I will end up chasing in future to receive my money</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply07 Jun 2016, 12:34
Official

Good day Tumisho

As per our conversation via email. We apologise for the frustration this has caused you.

We are currently investigating this matter.

We will respond to you shortly with feedback.

Kindly contact me should you require any further assistance.

Kind regards

Jolene Lottering

Liberty Group Customer Relations

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