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abner M

1 reviews | Active since Apr 2017

10 Apr 2017, 13:18

provident fund

<p>hi my name is J A Mkhabela I have insured my provident fund with liberty life for 5-10 years I was retrenched by the company in November 2016 then the company was liquidated in December. within six weeks my provident fund reflected in my account but was not cleared I went to Nedbank to ask about the transaction but I was referred back to liberty life . Andrew Sayers said I will receive my fund within 2 weeks that was back in January 25 2017. Even now I never received feedback from him .</p> <p>last week on Friday 31-03-2017 I called in to get feedback since his my financial adviser for feedback Andrew said I will receive my package after 12-18 month I just want to know how will I survive with my family. I went to ABSA attorneys they said they will fast track everything but when they started speaking Andrew they said I will receive my fund ASAP then I called in on Monday 03-04-2017 the attorney said I should pay a minimum of R10 000 in order for me to receive my package but question is why should I pay that amount where else I pay my premium monthly</p>

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply10 Apr 2017, 14:15
Official

Dear Miss Mkhabela

Thank you for your posting.

Your complaint has been escalated to the relevant management for urgent investigations.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply10 Apr 2017, 14:15
Official

Dear Miss Mkhabela

Thank you for your posting.

Your complaint has been escalated to the relevant management for urgent investigations.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***