Providend Fund Payout

<p>With ymy previous employer I had a providend fund which I opted to payout. </p> <p>After sending all the necessary documents I had waited nearly 3 weeks before anyone had contacted me and up until today I receive no joy from Liberty as they have told me that the reason they cannot do the payout is because their client's payments are not update and I have to just wait. This is unacceptable service and I cannot be calling every other day because the consuoltant doesn't feel the need to eiher update me on my process or to get the client to pay their money. It isn't my problem, I am the client. Liberty should be striving to deliver excellent service. </p>