MZ
Masibulele Z

1 reviews | Active since May 2015

18 Jul 2015, 21:42

Profit seeking Liberty puts sick Mom's needs last

My formerly self-employed mother opened a life insurance policy and attached a RA policy to the age of 55 for herself when I was in Matric through her ****ashop. Around the same time she was diagnosed with High Blood and cardio-myopathy. <br> <br> She has been sick and unemployed since 2012 and left to recover from the illness in Eastern Cape. I took care of her as a student for medication and living expenses since. <br> I love my mother and hold this duty deep at heart. <br> <br> What pains me is having to bear the brunt of also paying her RA and life policies since she can't afford to. <br> <br> This is unreasonable because the clause in her policy pay is such that Liberty \will payout if she is medically unfit or is deceased"or she has to wait for maturity of the policy"

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Jul 2015, 08:58
Official
Hello masibulele@,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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