Procrastination
I posted the same complaint two weeks ago concerning the continued delay on my withdrawal of pension benefits and at this point the employer terminated my contract. The last contribution from my salary was made at the end of August 2014. I am referred from pillar to post, I will be referred to Jacqueline Kau, Mercy Mazibuko and back to the broker called Tsietso Mmutle. I was promised that the claim will be done within 14 days after I wrote a report on this site but still this day it has not been processed.
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Replies (1)Liberty Group South Africa's replyOfficial
27 May 2015, 08:56Hello Regmo,
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply27 May 2015, 08:56
Official
Hello Regmo,
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
