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Hloni H

1 reviews | Active since Apr 2015

30 Jul 2019, 11:39

Premiums

I have been with liberty for a couple of years and I recently approached a financial advisor Denny Justin. He gave me terrible experience just like a typical advisor he was only concerned with making money. I queried that with him my premium and he said he will requested it to be fixed and it is not. the quote i signed differs to the debit order amount that goes off my account. I also requested that my debit order date not change and it was changed. I logged a complaint with liberty last week and i still have not received a response. According to Justin my premiums changed because of the nature of job I do. But he did not disclose that, also the occupation on the form is incorrect. I am utterly disgusted by the advisor and lack of professionalism.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply31 Jul 2019, 15:43
Official
Dear Hloni 

We apologise for the frustration that you are experiencing.

We are currently busy with the investigation and we will respond to you shortly with feedback.

Kindly contact me in the interim should the need arise.

Regards
Naome Ncube 
Liberty Group Customer Relations
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