1 reviews | Active since Jun 2016
Premium not meant to be deducted - No refund
My retirement annuity premium as discussed with the financial adviser was agreed upon to start from end of January 2018 as i was informed that they were running a promo whereby my first month would be free being December 2017.
The first premium went off on the 1st January 2018 in which I immedietly emailed the financial advisor who advised it would be refunded immedietly. She has been promising every week that I would receive my refund, it is now over a month later and still i have received nothing. I should not have to beg and plead for a refund of my money.
Dear Miss Marais
We apologise for the frustration that you are experiencing and i have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
NaomeNcube
Liberty Group Customer Relations
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Dear Miss Marais
We apologise for the frustration that you are experiencing and i have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
NaomeNcube
Liberty Group Customer Relations
***