Premium adjustment without my concern.
My policy was increased without my concern from R499-95 to R810-00. I send a mail on the 24th July and no response as yet. Awaiting a revised policy schedule with agreed R499-95 asap and credit to my policy. Your call centre agent Phumla Mkhabela could not even explain telephonically why this drastic increase. So livid!
Your delay tactics wont assist because my debit date is due on the 01st of August and i'm expecting a debit of 499-50 minus the difference.
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Replies (4)0
Replies (4)'s updateReviewer Update
04 Aug 2025, 17:41I just want to alert people of what you doing. Ive had this life protector policy for 15 years without problems, now that it's at this stage you now show what you made
's update04 Aug 2025, 17:41
Reviewer Update
I just want to alert people of what you doing. Ive had this life protector policy for 15 years without problems, now that it's at this stage you now show what you made
's updateReviewer Update
04 Aug 2025, 17:44Of telling of this and that, appointing advisors without my knowledge who also wanted to charge me broker fee. Now who is at a loss? Are you going to reimburse me if I cancel?
's update04 Aug 2025, 17:44
Reviewer Update
Of telling of this and that, appointing advisors without my knowledge who also wanted to charge me broker fee. Now who is at a loss? Are you going to reimburse me if I cancel?
's updateReviewer Update
05 Aug 2025, 09:48I hope I'm not gonna wait for another 5 days or so, you have already debited my account with 810 twice without my acceptance and I need final resolution to this.
's update05 Aug 2025, 09:48
Reviewer Update
I hope I'm not gonna wait for another 5 days or so, you have already debited my account with 810 twice without my acceptance and I need final resolution to this.
's updateReviewer Update
08 Aug 2025, 15:51You can't fail to disappointment; I mean I've been asking for clarity of the premiums since July check my previous emails, and you only rep**** to me yesterday (i.e. after the debit has gone thru) hence my imminent cancellation. I would have cancelled earlier if you rep**** earlier, People will know about your reputation that stinks to the core. I’m not leaving this behind; Now you don't want to refund me my R810 that was debited on the 1st Aug, I want my refund asap.
's update08 Aug 2025, 15:51
Reviewer Update
You can't fail to disappointment; I mean I've been asking for clarity of the premiums since July check my previous emails, and you only rep**** to me yesterday (i.e. after the debit has gone thru) hence my imminent cancellation. I would have cancelled earlier if you rep**** earlier, People will know about your reputation that stinks to the core. I’m not leaving this behind; Now you don't want to refund me my R810 that was debited on the 1st Aug, I want my refund asap.