Poor/Immature Payment Services

A payment was made from Liberty to ABSA on the 8th of July. I called Liberty on the 14th of July to find out why i hadn't received the payment. They were not aware of it and asked me to send them a copy of my bank statement so that they could investigate. They confirm a 48 hour turnaround time. A. Customer was not notified that a disbur*****t was made when it was made. B. The payment failure went undetected and hence unresolved with impact to the customer. C. Very scary for one of SA's leading financial institutions. D. Are the payment services immature at both ends (Liberty and ABSA)?