Poor terrible service - Case No ***0

We would like to express our disappointment with the terrible service received by Liberty persinal. , Case No ***0 refers. My husband submitted/app**** for his retirement funds from his Liberty Umbrella Provident on the 7th October 2024. To date the money has not been paid out, and this after several phone calls and promises by Liberty personal indicating that it will be settled by next week and again next week with every follow up call. Prior to this, it took several emails and phone calls firstly for Liberty personal to trace the policy and then another several calls before he received the correct application forms. And there was five personal copied in on the email. All this stress on poor service whilst I am the sole supporter as my spouse has been unemployed for over a year.

We are very disappointed with the atrocious service from Liberty.

Signed, discouraged 😞