Poor Services

Hi I've sent you the funeral forms and all the necessary documentation for the claim to be paid out, I advised you that I'm the only one who has insurance to bury my mother, it's been 4 days and I haven't received any feedback/progress of my claim or the money to bury my mother, how will I be able to bury my mother and the funeral is tomorrow(17th of September 2021), the funeral parlour wants us to come fetch the body because I haven't paid yet, please tell me what do I have to do now?