SM
Silvester M
1 reviews | Active since Feb 2012
17 Jan 2019, 12:06
Poor Service System - change to policy without consent
RA Policy stated as paid up without my consent and account not debited, after requesting a premium change.
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Replies (1)0
Replies (1)
Liberty Group South Africa's replyOfficial
17 Jan 2019, 20:38Dear Mr Moodley
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply17 Jan 2019, 20:38
Official
Dear Mr Moodley
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***