HJ
HB J
1 reviews | Active since Aug 2010
13 Nov 2018, 09:08
Poor service putting their clients at risk
We bought a new house and the property was transferred on 28 September. I have been asking Liberty for quotes to increase our life cover in accordance with our bond. I struggled for more than a month to get the correct quotes and have sent the signed quote 31 October already. I have heard nothing since. Their service has become so slow that they are putting their clients at risk.
Helpful (0)
Replies (1)0
Replies (1)
Liberty Group South Africa's replyOfficial
14 Nov 2018, 09:35Dear Mrs Jacobs
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Liberty Group South Africa's reply14 Nov 2018, 09:35
Official
Dear Mrs Jacobs
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards