MN
Michelle N
1 reviews | Active since Mar 2013
08 Nov 2019, 13:35
Poor Service or rather No Service
I requested my liberty life policy to be cancelled, effective 2019/11/01. Two emails was send with this request. After no reply/ feedback from Liberty, a premium was deducted on the 1st and I reversed the payment. I still haven't gotten any feedback from Liberty on my email request or the reversed payment. No one made any contact with me as yet. I am looking for proof of cancellation on my policy. Not satisfied with the service from Liberty.
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Liberty Group South Africa's replyOfficial
11 Nov 2019, 08:04Dear Ms Nienaber
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Kind regards
Lerato Rikhotso
Group Customer Relations
***
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply11 Nov 2019, 08:04
Official
Dear Ms Nienaber
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Kind regards
Lerato Rikhotso
Group Customer Relations
***
Lerato Rikhotso
Group Customer Relations
***