nR
neville R
1 reviews | Active since Aug 2015
10 Dec 2025, 08:05
Poor service on unpaid claim
Submitted a claim from my critical illness policy in July 2025, still waiting for the assessor to finalize my claim. Ridiculous, extremely poor service on a policy thats more than 15years old. I would advise anyone intrested in doing business with Liberty life.
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neville R's updateReviewer Update
06 Jan 2026, 10:05Seven months after submitting my claim, Liberty Life is still requesting further information for the assessor. This is completely unacceptable.
I am now expected to wait another 10–15 working days to review information I have already provided. This has happened before, and it feels like a deliberate cycle of delay.
The service has been extremely poor, with no urgency or accountability.
Please do not respond with a generic “we are investigating” message — these responses have led to no resolution and appear to be for public optics only.
nR
neville R's update06 Jan 2026, 10:05
Reviewer Update
Seven months after submitting my claim, Liberty Life is still requesting further information for the assessor. This is completely unacceptable.
I am now expected to wait another 10–15 working days to review information I have already provided. This has happened before, and it feels like a deliberate cycle of delay.
The service has been extremely poor, with no urgency or accountability.
Please do not respond with a generic “we are investigating” message — these responses have led to no resolution and appear to be for public optics only.